Estate Agents are like a good pair of sunglasses. When you find one, hold on to it and never let it go. I had one and let them go. (They're still there, I just have the misfortune of not using them at the moment.)
Of course, sunglasses have a higher IQ than most estate agents, so the metaphor ends almost as soon as it has begun. I spent quite a while trying to fix my flat after some people smashed my front door in (not a euphemism), the latest in my series of bewildering agency calls went something like this:
The door fixing company came to survey the damage and make a quote. They spent a week making a quote. A WEEK! I chased them a few times, and each time I did they said they would mark it as urgent. I don't think they know what it means to mark something, or what urgent means. I imagine their online record of my case just has the word urgent written by lots of different people in many places, sometimes repeatedly in the same place, and no one really knows what that means. Or they all know that it means nothing. Like adding the sticker 'fragile' to luggage.
Finally, after more than a week, they were ready! Well, inasmuch as they then had to await authorisation to do the work. That comes from either the landlord or the building management people.
I called the estate agency asking them to get the authorisation from whoever it needs to come from, to the door fixing people, straight away so that it can get done.
A day later I called the estate agent to see what was happening, as a door that works would be nice.
She said, she's been chasing people. I asked who, she said the door fixing company! I said, I was calling them last week (when she was on holiday), and their part is done and they need authorisation to continue. She told me she had received an email this very morning from them saying they have submitted a quote and are awaiting authorisation. I didn't say anything as sometimes there are no words. She continued by saying she will chase up people to get authorisation. I asked who she would be chasing, she said the door fixing company! I got confused so stopped talking.
The next day I received a call saying she now knows that she needs to call the management agency who run the flats and will call them.
As for what happened after the 'fixed' the door, i shall leave my story of crime to another day...
9 hours ago