estate agents

no one likes them. not even their mothers. i recently been helping someone move flat and the agency are run by morons. a lot of little things annoyed me about them such as not cleaning the flat properly, leaving things broken etc but the worst was their blatant flouting of the law when they decided to finally deliver some furniture. i asked them for at least 30 mins notice, which is quite reasonable when they're supposed to give 24 hours. i asked in writing and on the phone. of course, they gave me 5 mins notice, and when i turned up 7 minutes later it was all delivered. this was pretty much the final straw so i sent them an email saying how it was disappointing and shouldn't happen again. i finished it with the sentence

Further, I would like the name, number and email address of the manager of your 'agency' to make an appointment and register my displeasure.

I sent it on Friday, since it happened Thursday afternoon. A minute later i get a phone call from one of the disgruntled mongs. who firstly tells me he is the owner/manager (i laughed on the inside) and that he doesnt like receiving "these sorts of emails on a Friday afternoon" (i laughed a little on the ouside). Avoiding asking him if it were better that I should send future ones on Monday mornings he launched into some tirade or other. sadly, the moral of this story is that they are now relatively accommodating. I find it disappointing that they should only choose to do this when people have to complain after being wronged. i remember when i had a job as a finance department, I always tried to treat the nicer customers better than the horrible complaining ones.